Refund Policy
If you are not satisfied with your order, you are welcome to return/exchange items for a refund/replacement product within 30 days from when your order was placed. To return or exchange an item please email us at support@freeridersusa.com with your order number, full name, and whether you would like to exchange the item for a specified size or return the item(s). We will respond within 24 hours and send you a prepaid shipping label to send your items back to us. If you wish to exchange your item(s) for a different size, please place an order as normal through our site for the appropriate size(s).
All returned/exchanged items must be unworn and unwashed. If you return an item that has been worn or washed, we will donate it to a local organization and you will not receive a refund for those item(s).
Refunds
We typically process refunds within 2-3 business days of receiving the package. During periods of peak volume this process may take a few extra days. You will receive a notification to the email you originally placed your order with once your return has been processed and your payment has been refunded.
Headwear Return/Exchange Policy
Due to the nature of the items, all sales are final on hats. We do not offer returns or exchanges on any of our hats.
Sale Items Return/Exchange Policy
All sales are final on sale/discounted items. Free gifts included with orders may not be returned for store credit or cash.
Shipping Refund Policy
We operate 100% independently of all shipping carriers & therefore cannot be held responsible for their actions, as a result we will not accept returns or be issuing refunds for shipping costs due to later than expected deliveries. We truly apologize if any items do not arrive in time, but our team is working quite literally around the clock in order to get the packages out as soon as they are ordered. We appreciate your understanding and patience!